Increased Precautions We're Taking in Response to the Coronavirus
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at The Refuge, A Healing Place to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at The Refuge, A Healing Place.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • We are offering visitation through telehealth services so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

The Refuge Staff

the trauma story.
the eating disorder, addiction, and mental health story.
the recovery story.

Sylvia Pino, MS, CCTSI


Sylvia graduated from Grand Canyon University with a Master’s in Professional Counseling. She is a Certified Clinical Trauma Specialist and is working towards full licensure as a Mental Health Counselor. During her almost 20 years in Florida, Sylvia has been providing emotional and behavioral support to individuals living with Autism Spectrum Disorder (ASD), related disorders, and cognitive and developmental disabilities. She has trained families, direct care service providers, educational professionals, and community members on a wide array of topics related to ASD and varying disabilities. Sylvia has established non-profit organizations and developed inclusive programs in Marion County and across the state, and in doing so brought awareness to the challenges of differently-abled individuals and influenced systems change. Her work in Florida, earned her two Governor appointments where she served as both disability and mental health advocate on a state level.

Sylvia came to The Refuge as an intern during her graduate studies, and she found her “home” and her passion here. The life experience and empathy she brings, contributes to the trusting therapeutic relationships she naturally develops with every client she interacts with. Based upon a personal and intimate understanding of how the complexities of numerous traumas impact our lives, and the resilience needed to survive them, Sylvia’s counseling approach encourages self-confidence, builds capacity, and is one that combines positive thinking with real world experience. As a trauma therapist working with Eating Disorder clients, Sylvia plans to utilize Mindfulness-based therapy, combined with Forward-Facing Trauma therapy when needed, to gently guide clients through the intrusive thoughts and recurring traumatic memories that prevent them from fully participating in their recovery process.

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